Refund policy

We offer a 30-day return policy. This means you have 30 days from the day you receive your order to request a return.

To be eligible for a return, the item must be in its original condition: unused, undamaged, with all tags attached, and—if reasonably possible—in the original packaging. Phone cases can only be returned in their original Casemania box. Please also keep your proof of purchase.

Return shipping costs are at your own expense. In case of an exchange, we will ship the replacement item to you free of charge.

Return Procedure

  • You can register your return via your customer account on our webshop or contact us at support@casemania.nl to initiate a return.

  • After approval, we will send you the return instructions.

  • Send the item back including all original accessories.

  • Always keep your proof of shipment until the return has been fully processed.

Returns must be sent to:

Attn. Casemania Returns
Swaneblakestraat 7
3044 EM Rotterdam
The Netherlands

Returns without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@casemania.nl.

Please include:

  • Your order number

  • A short description of the issue

  • A clear photo of the defect or error

We’ll make it right as quickly as possible.

Exceptions – Non-Returnable Items

The following items cannot be returned:

  • Personalized products (e.g., custom names or engravings)

  • Personal care items

  • Digital gift cards

  • Sale items (unless defective or damaged)

Not sure if your item qualifies? Feel free to contact us.

Exchanges

Would you like to exchange an item that isn't defective or incorrectly delivered? No problem:

  • First, return the original item (at your own cost)

  • Once the return is approved, you can place a new order for the desired item

  • We’ll ship the replacement free of charge

EU Right of Withdrawal

For orders within the European Union, the legal 14-day withdrawal period applies.
Within this period, you may cancel or return your order without stating a reason. The conditions remain the same: unused, with tags, in original packaging, and with proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, we will refund the purchase amount within 10 business days using the original payment method.
Please note that it may take a few additional days for the refund to appear in your account.

If you haven’t received your refund within 15 business days, please contact us at support@casemania.nl.