Frequently asked questions

Ordering and delivery

How quickly will my order be delivered?

If you order before 4 pm on a working day, we ship your order the same day with DHL. In the Netherlands, your parcel will then usually arrive the next working day. If you order at the weekend or on a public holiday, your parcel goes out on the next working day.

How much does shipping cost?

In the Netherlands, shipping is free from €14.95; below that, you pay €3.95. Shipping to Belgium is free from €24.95; below that, you pay €5.95. We also ship to Germany, France, Denmark, Sweden, Finland, Spain and Portugal. See Shipping and delivery for all rates.

Do you deliver to Belgium?

Yes. We ship to Belgium with PostNL, with track & trace. Delivery takes 1 to 2 working days after dispatch. Shipping is free from €24.95; below that, you pay €5.95.

How do I track my parcel?

As soon as your order has shipped, you’ll receive an email with a track & trace link from the carrier. Can’t see that email? Check your spam folder. The status of your order is also shown in your account. Read more about this on Track & trace.

Returns and warranty

How do returns work?

After receiving your order, you have 30 days to register a return. This includes the 14-day statutory right of withdrawal, during which you may return items without giving a reason. For sale items, only the statutory period of 14 days applies. First register your return via your account or by email, and you will then receive the instructions. Return shipping costs are at your own expense. All conditions are listed on Returns.

Can I exchange for a different colour or a different model?

Yes, as long as the item is unused and in its original condition. Return shipping is at your own expense; we’ll send you the new item free of charge. Did you receive the wrong, damaged or defective item, or does it not match the photos? Then all costs are on us, including return shipping.

How long is the warranty?

We give a 6-month warranty on cases and 2 years on electronics. If something is defective, email us your order number with clear photos or a short video of the problem. Once we have confirmed the defect, you will receive a replacement item free of charge.

Will it fit my device?

Does this case fit my device?

On every product page, under Fits, you can see exactly which models the case is made for. Even easier: choose your device at the top of the site under Choose your device. The shop will then only show you products that fit your model.

I don’t know which model I have

On an iPhone, you’ll find it under Settings › General › About, next to Model Name. On a Samsung, tap Settings and scroll all the way down to About phone. For other brands, tablets, smartwatches and AirPods, we explain it step by step on the Which model do I have? page. Ordered the wrong model after all? You can exchange or return it, as long as it’s unused.

Does MagSafe also work on a Samsung?

Yes. Our MagSafe cases have a built-in magnetic ring, so MagSafe chargers and accessories snap on regardless of the brand of your phone. How fast your phone charges wirelessly does depend on the phone itself.

What is a 2-in-1 case?

It is a wallet case with a separate back that attaches magnetically. Want to carry your cards? Use it as a wallet case. Want to keep it slim? Detach the back and you’re left with a thin case. That way you have two cases in one.

About Casemania

Is Casemania a Dutch brand?

Yes. Casemania is a Dutch brand, born from our own physical shops in the Netherlands. Our designs grew out of what customers told and showed us there every day. Read more about our story on the About us page.

Can I order for my business or in larger quantities?

Yes, you can. We supply teams, schools and organisations, and we do corporate gifts too. You’ll get a dedicated point of contact, an invoice with a VAT breakdown and volume discounts on request. See Business orders for all the details.

Can’t find your question?

Call us on +31 (0)10 795 0924, on working days from 9 am to 5 pm. Or email info@casemania.nl. You can also use the form on the Contact page. Include your order number if you have one, so we can help you faster.