Shipping and delivery
Your order leaves us as quickly as possible. We ship to 9 countries: the Netherlands, Belgium, Germany, France, Denmark, Sweden, Finland, Spain and Portugal. Below you can see the shipping costs per country and what to expect.
Shipping costs per country
| Country | Shipping costs | Free from |
|---|---|---|
| Netherlands | €3.95 | €14.95 |
| Belgium | €5.95 | €24.95 |
| Germany | €6.95 | €34.95 |
| France | €6.95 | €39.95 |
| Denmark | €19.95 | €100.00 |
| Sweden | €19.95 | €100.00 |
| Finland | €19.95 | €150.00 |
| Spain | €14.95 | €150.00 |
| Portugal | €14.95 | €150.00 |
Delivery in the Netherlands
- If you order before 4 pm on a working day, we ship your order the same day.
- Your parcel is usually delivered the next working day.
- We ship with DHL, always with track & trace.
- Shipping is free from €14.95. Below that, you pay €3.95.
Delivery in Belgium
- Delivery takes 1 to 2 working days after dispatch.
- We ship with PostNL, always with track & trace.
- Shipping is free from €24.95. Below that, you pay €5.95.
Delivery in Germany, France, Denmark, Sweden, Finland, Spain and Portugal
For these countries we ship with DHL, always with track & trace. The delivery time depends on DHL and the destination, and we cannot promise a fixed or typical delivery time. The track & trace link shows you exactly where your parcel is.
When we ship
We process orders on working days, Monday to Friday. Ordering at the weekend or on a public holiday? Then your parcel goes out on the next working day.
Tracking your parcel
As soon as your order has shipped, we’ll send you an email with a track & trace link. Can’t see that email? Please check your spam folder too. The status of your order is also shown in your account. Read more about this on Track & trace.
Parcel not arrived
Please contact us if your parcel hasn’t arrived yet:
- Netherlands: more than 3 working days after dispatch.
- Belgium: more than 5 working days after dispatch.
- Germany, France, Denmark, Sweden, Finland, Spain and Portugal: if the track & trace shows no movement for some time.
We will then look into it with the carrier and find a suitable solution.
Wrong address entered
You are responsible for providing the correct delivery address. If the parcel is returned to us or cannot be delivered because of an incorrect address, we may charge you for the cost of reshipping.
Countries outside these 9 countries
We currently deliver to these 9 countries. If your delivery address is outside these countries, we will contact you. We will then not fulfil the order and will refund the full amount.
Questions?
Call us on +31 (0)10 795 0924, on working days from 9 am to 5 pm. You can also email us at info@casemania.nl, or use the form on the Contact page. Want to send something back? See Returns.
Another question?
We are happy to help, Mon to Fri 9:00 to 17:00.