Returns

You have 30 days

From the moment you receive your order, you have 30 days to register a return. This period includes the 14-day statutory right of withdrawal under the Dutch distance selling law (Wet koop op afstand). During those first 14 days, you may cancel or return your order without giving a reason. The 30 days are therefore an extension we offer on top of what the law requires.

For sale items, only the statutory period of 14 days applies. The extension to 30 days does not apply to them.

You can find the model withdrawal form in our refund policy. You don’t have to use that form. An email or registering your return via your account is also fine.

Conditions

• The item is unused and undamaged.
• The labels are still attached.
• The item is in its original packaging, as far as reasonably possible.
• Phone cases must be returned in the box they came in.
• Include all accessories that came with the item.

How to register your return

1. Register your return via your account or send an email to info@casemania.nl.
2. We will send you the return instructions.
3. Send the item back. Return shipping costs are at your own expense.
4. Keep your proof of postage until your return has been fully processed.

We cannot accept returns that have not been registered in advance.

Return address

• Attn. Casemania Retouren
• Swaneblakestraat 7
• 3044 EM Rotterdam
• The Netherlands

Exchanges

Want the same product in a different colour or for a different model? That’s possible, as long as the item is unused and in its original condition. Return shipping is at your own expense; we’ll send you the new item free of charge. Email your order number to info@casemania.nl and we’ll sort it out for you.

Damaged, defective or wrong item delivered

Check your order as soon as you receive it. Is an item damaged or defective, is it the wrong item, or does it not match the photos on our site? Email us as soon as possible. Include your order number, a short description of the problem and a clear photo. We will resolve it for you as quickly as possible. If the fault is ours, all costs are on us, including return shipping.

Warranty

We give a 6-month warranty on cases and 2 years on electronics. In case of a defect, please send clear photos or a short video. Once we have confirmed the defect, you will receive a replacement item free of charge.

What you cannot return

• Personalised products, for example with a name or engraving.
• Personal care products.
• Digital gift cards.

Refunds

Once we have received and checked your return, we’ll let you know whether it has been approved. If so, you will receive the purchase amount back within 10 working days via the same payment method. After that, it may take a few more days before the money appears in your account. Still not received it after 15 working days? Please get in touch with us.

Questions?

Call us on +31 (0)10 795 0924, on working days from 9 am to 5 pm. Or email info@casemania.nl. You can also reach us via the Contact page.