Track and trace
You can follow your parcel from start to finish. Below you can read how to do that and what to do if something isn’t right.
How to track your parcel
As soon as we have shipped your order, we’ll send you an email with a track & trace link. That link shows you where your parcel is and when it will be delivered. All shipments, to all 9 countries we ship to, come with track & trace.
Didn’t receive an email?
Check your spam folder first; the email sometimes ends up there. You can also always check the status of your order in your account. Your orders are listed there, with the latest status.
Can’t find the email and see nothing in your account either? Please contact us and we’ll send you the link again.
When your parcel is on its way
- If you order before 4 pm on a working day, we ship your order the same day.
- Orders placed at the weekend or on a public holiday go out on the next working day.
- In the Netherlands, your parcel usually arrives the next working day; shipping is free from €14.95, below that €3.95.
- In Belgium, delivery takes 1 to 2 working days after dispatch; shipping is free from €24.95, below that €5.95.
- We also ship to Germany, France, Denmark, Sweden, Finland, Spain and Portugal, always with DHL and track & trace. Delivery times there depend on DHL and the destination.
See Shipping and delivery for all rates and delivery times.
Parcel not arrived
Has your parcel still not been delivered after 3 working days in the Netherlands, or after 5 working days in Belgium? Let us know. If we are shipping to Germany, France, Denmark, Sweden, Finland, Spain or Portugal and the track & trace shows no movement for some time, please contact us too. We will then look into it with the carrier and find a suitable solution. Keep your order number to hand so we can help you faster.
Wrong address entered
You are responsible for providing the correct delivery address. If the parcel is returned to us or cannot be delivered because of an incorrect address, we may charge you for the cost of reshipping. If you spot a mistake right after placing your order, please contact us as soon as possible. If your parcel hasn’t left yet, we’ll update the address for you.
Questions?
Call us on +31 (0)10 795 0924, on working days from 9 am to 5 pm. Or email info@casemania.nl. You can also use the form on the Contact page.
Another question?
We are happy to help, Mon to Fri 9:00 to 17:00.